Do or Don’t? Three Big Risks of Rebranding

by Christian Muller · 59 comments

Rebranding Your Business
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This is a guest post courtesy of Christian Muller on three big potential risks that can often go hand in hand with a rebranding effort.

While it’s not impossible to do successfully, it’s also not always easy.

In fact I’d even go so far as to propose it’s never easy!

But if you keep in mind these brief tips from Christian, you can increase your odds of a successful attempt and (possibly) avoid a fiery crash and burn.

I know, I’m such a little light of sunshine today aren’t I? As always, please drop any thoughts in the comment box below this post.

Muah.

Sometimes it is essential to rebrand your company.

If your image hasn’t been updated in a very long time, if your logo is confusing your customers, or if your message doesn’t correctly portray your company or its products and services, rebranding may be just what you need.

But rebranding is not an easy process, and it does not ensure that you will have success. Like any other business venture, there are plenty of risks involved, and you need to consider them before jumping in to rebranding efforts headfirst.

Rebranding Done Incorrectly Can Confuse

Rebranding requires a long and detailed process. Before you can start creating your new image, you have to take a good, hard look at your company and determine how you want to be perceived by your customers, by your potential customers and by others in the industry.

You then need to determine what kind of messaging will highlight your products and services. And most importantly, you need to determine the goals of your rebranding efforts. If you go into rebranding efforts without considering these things, your efforts will not contain any focus.

If rebranding is not thoroughly planned out in advance, you could end up throwing something together and causing confusion among your current customers, potential customers and others in the industry. If your new efforts cause confusion, you could end up losing your client base.

This is especially true with very recognizable logos.

For example, Nike has the famous swoosh mark as their logo. This logo has given them so much brand recognition that they don’t even have to include their name on collateral or products—the swoosh mark alone lets people know the item is coming from Nike.

If Nike were to change the swoosh to a triangle, it could cause confusion among their market. Nike customers may wonder if Nike closed, went bankrupt or changed their product line.

You also need to think about how to market your rebranding efforts. You cannot simply rebrand your company and throw it out in the world without any explanation or forewarning. This too can cause confusion among your customer base.

Rebranding Can Drain Your Marketing Budget

Rebranding is expensive. When you rebrand, you are not simply making a new logo, you are making a new image. This image then needs to be portrayed across all of your collateral, including your website, print material, signage, business cards—anything that includes your old image will need to be updated.

The more items you need rebranded, the more expensive it’s going to be.

If you didn’t prepare your marketing budget for a rebranding effort, you may not have any resources left for other marketing campaigns once you’re finished with the rebrand.

You will then be risking all of your money on one marketing tactic, and if it doesn’t give you the results you want, you could be left without money and without customers.

Rebranding Offers No Guarantees of Success

Rebranding can solve a lot of problems for some companies, but there is no guarantee that rebranding will be the right answer. Sometimes companies rebrand and don’t see any results.

It happens.

Customers do not like change, and unless you seamlessly rebrand without any hiccups, you run the risk of losing customers or not producing results.

Before you rebrand, you need to fully understand the risks involved. Not being adequately prepared can cost you your marketing budget, your current and prospective clients, and your place in the industry.

Decide if rebranding is worth the risk, and take your time to thoroughly develop a solid plan.

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{ 59 comments… read them below or add one }

Gerald Martin April 17, 2012 at 6:23 AM

Even if you’re continuously informing people that you’re going to rebrand, there’s still this risk that they might not get the point why you’re actually rebranding. And you’re definitely right about the money; you’re going to have to go through a lot of work even if you already have the stuff you need.

Reply

lawyer sydney April 28, 2012 at 12:17 PM

Hi,

It’s a pretty big decision for me this whole rebranding thing and I’m actually worried about losing all the SEO work I have done for my website – would this happen?

Reply

admin May 1, 2012 at 1:53 PM

Hey lawyer sydney.. :) I’m actually not an SEO expert (I know just enough to cause some damage lol) however rebranding is typically more of your copy and design aspects, things that represent the image you project.. which I wouldn’t imagine would affect your current SEO efforts unless you redo everything on a new domain and get rid of all your old pages and linking. If you keep all your old pages and linkage and stay on your same domain name, and just revamp the look/feel of your site and your web copy/marketing materials, it should still be good. If anyone with more experience in SEO wants to weigh in, please do so.

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Kimberly Castleberry May 9, 2012 at 6:14 AM

Do or Don't? Three Big Risks of Rebranding http://t.co/xgxjxsxF via @BigGirlBranding

Reply

LoriRandallStradtman May 16, 2012 at 9:37 PM

Just read this. Solid advice: @biggirlbranding: #BGB #Remix : Do or Don't? Three Big Risks of Rebranding http://t.co/xO4jSfEn

Reply

Molly McCarty September 12, 2012 at 3:22 PM

These are definitely some good points and like one of the commenters brought up, SEO is a big concern. The company I work for just went through a major rebranding phase and I can confidently report that it is the best thing we have ever done. Our website, although not outdated, was far from modern. As a web development firm we needed to show our clients that we can produce top of the line products. I think it is important to consider who your audience is when rebranding. If your goal is to get your audience to return to your website or to stay on it for a while, then you need to make sure it is always up to date. If you just want to push out information then a rebrand may not be as practical.

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admin September 14, 2012 at 7:35 AM

Hey Molly! Great point. :) Definitely know your audience and know what your goals are going in.

Reply

Dave December 1, 2012 at 8:05 PM

Thanks for the great post. While I’m not an expert on the subject, I have been doing a lot of this type of work for small businesses. I have a look at their demographics and try to appeal to their base. Keeping the new branding representative of the service, product, etc. they’re promoting is usually a good idea.

I think branding is very important though as far as selling anything. When people go to McDonalds they’re not going there because McDonald’s has the greatest highest quality food in the world, they’re buying the golden arches, and the fact that it’s probably going to taste the same no matter where they’re at.

I think rebranding is always very worthwhile in the long run if the current branding is bad, low quality, or outdated.

Reply

admin December 3, 2012 at 10:34 AM

Hey Dave, thanks for weighing in. :) Well said.

Reply

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