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Using Social Media as a Customer Service Slam Dunk- You’re Joking Right?

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Photo by LawGeek Well, actually no. Social media is here and it’s changing the way we do things on a daily basis. But if Twitter, Facebook, Plurk and all those other social networking sites mushrooming up every nanosecond or so have that much power in the real world… We should all be running screaming in fear away from our laptops, computers and iPhones, right? Wrong. You see, the social media...

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