Sometimes it’s easy to forget one of the biggest factors driving your business’ success—customer satisfaction. I know, for shame right? However business owners sometimes get a bit of tunnel vision when it comes to their day-to-day operations. Gotta make that money honey! But keeping existing customers and attracting new ones is an ongoing process and one of the most important to boot...
The Secret Sauce to Building an Empire, Dork.. Erm.. Girl Style
Once upon a story, there was an online friend of mine named Nathan. He used to run a blog over at NathanHangen.com, where, once upon the same story, I wrote a fantabulous (not to toot my own horn or anything) guest post. On said blog, Nathan liked to talk a lot about “Empire” building. He also liked to use testosterone filled words like “Sword” and “Sacrifice” and “Redemption”. (He’s such a...
5 Dirty Little Secrets and 28 Ways to Show #CustomerLove
So, in the spirit of the #customerlove movement started by David and perpetuated by LaVonne and now Holly (And because it’s the Sunday night before Labor Day and Sunday nights such as this are supposed to be fun!) I decided to share 5 things about yours truly (meaning moi for you slow folks that are already getting your holiday weekend party on… 😉 ) that you might not know. (And by...
Creating Value Creates Sales
The number one obstacle I often face when selling something is the need a person has for that which I’m selling at the moment. I have found out, over time, that even though a person has a need for it, the probability of a sale isn’t guaranteed. I’ve realized that no matter how beneficial a product is for that person, how convenient my payment schemes are, and how much a value it...

